Michelin, one of the largest and most well-known tire companies in the world, operates on a massive scale, with over 23,000 employees across 34 manufacturing plants. Michelin’s expertise extends beyond tire manufacturing, encompassing a diverse array of offerings, including digital services, maps, guides, and advanced materials serving various industries.
Michelin has 8,000 internal users, 100,000 B2B customers, and more than one million customer identities, making it one of the largest Salesforce deployments worldwide. This substantial operation results in significant data volumes of 800 GB of records, 7,000 Salesforce objects, and 3.3 TB of files.
To protect the company’s mission-critical Salesforce data as well as ensure data privacy at scale, Michelin sought a trusted backup and restore partner.
Since Michelin has a strong partnership with Salesforce, they looked for a partner that shared the same values. Odaseva, as a no-view provider, and with the ability to handle Large Data Volumes, was the perfect fit for Michelin’s enterprise needs. Offering security, scale, and control, Odaseva complemented Michelin’s strong partnership with Salesforce, as both Odaseva and Salesforce share the same values that Michelin upholds.
Additionally, Michelin benefits from Odaseva for their ENGAGE initiative, a CRM initiative built on the Salesforce platform. The initiative aims at fostering customer-centricity by creating a digitalized and augmented ecosystem where customers, partners, and employees collaborate on a shared platform driven by data.
“Our Org is rich and specific,” says Pierre-Alexandre Jancour, CRM Factory Director at Michelin. “Odaseva’s solution gives us the control to configure based on our exact needs.”
“We use multiple products from Odaseva’s suite, of which the most important is backup and restore. We cannot afford to lose critical data for more than one hour. Odaseva’s high frequency backups for critical objects are incredibly helpful because they reduce our recovery point objective.”