Agentforce is the most talked-about innovation in the Salesforce ecosystem right now. Organizations are embracing it to streamline operations, improve customer service, and lower operational costs. 

But with these new workflows come new considerations for the data powering them. That’s because Agentforce changes how teams interact with critical data, which means rethinking how to secure and manage that data. 

In this Odaseva for Agentforce series, we’ll explore key Agentforce use cases and show how Odaseva helps enterprises secure and manage the Salesforce data that’s powering the experience.

Helping customers resolve account access issues

Within the realm of account access, Agentforce Agents serve as crucial touchpoints, particularly when customers require assistance with their account settings and updates. Agents guide users through a range of essential tasks, including navigating account settings, resolving frustrating login issues, and facilitating seamless profile updates. Their support ensures customers can effectively manage their accounts and maintain an optimal experience.

But they also involve some of the most sensitive data your systems hold.

Challenge: Account recovery touchpoints are a hidden security risk

The handling of Personally Identifiable Information (PII) during these interactions necessitates stringent security measures. Even when data masking techniques are employed, the potential for exposure to sensitive information remains a concern. 

In a distributed Agent environment, the risk of unauthorized access or interception during data transmission adds yet another layer of complexity.

Solution: Prevent visibility of PII and encrypt all sensitive exchanges

To effectively secure account access workflows, enterprises need to go beyond basic data masking. The solution lies in isolating sensitive customer data in a way that prevents even administrators from viewing it, and in encrypting communications between Agents and systems to safeguard against external threats.

By encrypting the data end-to-end, organizations can drastically reduce the potential for exposure while still enabling agents to deliver high-quality support.

Odaseva for Agentforce: Total protection for sensitive account data with Odaseva Vault

Odaseva Vault provides the highest level of protection for sensitive information by isolating it in a highly secure repository. Even users with admin-level access can be restricted from viewing this data, ensuring that PII remains completely shielded during support processes like password resets or profile changes. This approach provides an isolated and highly secure repository for sensitive data, ensuring that even individuals with administrative privileges cannot access it.

For further protection, organizations can implement end-to-end encryption for communications between Agentforce Agents and support systems. This ensures that sensitive information remains secure in transit, even in distributed Agent environments.

Odaseva Vault offers an enterprise-grade solution to account access support which enables Agents to resolve login issues and manage profile updates without compromising data security or compliance.
The result? Stronger customer trust, cleaner data, and a more resilient support operation.

Supporting account access shouldn’t expose your most sensitive customer data. With Odaseva Vault, enterprises can confidently protect PII while enabling agents to provide seamless and quality support experiences.

Ready to learn more? Request a demo today.