{"id":4062,"date":"2021-04-13T16:20:42","date_gmt":"2021-04-13T16:20:42","guid":{"rendered":"https:\/\/www.backupsfdc.io\/?page_id=4062"},"modified":"2021-09-01T02:44:24","modified_gmt":"2021-09-01T02:44:24","slug":"engie-ms-belgium-case-study","status":"publish","type":"page","link":"http:\/\/18.233.203.232\/engie-ms-belgium-case-study\/","title":{"rendered":"ENGIE M&S Belgium Case Study"},"content":{"rendered":"\t\t
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How Odaseva helps Belgium\u2019s largest energy company achieve their high standard of data protection and control<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tDownload Case Study PDF<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ENGIE is one of the world’s largest energy companies, committed to accelerating the transition towards a carbon-neutral world through reduced energy consumption and environmentally-friendly solutions.<\/p>

ENGIE is the market leader in Belgium, providing nearly half of the country\u2019s citizens with electricity, natural gas, and energy services.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Challenge<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Achieving the same control over Salesforce data as on-prem data<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Following a global trend, energy deregulation in Belgium led to increased competition and therefore a greater need to focus on their customers. One of ENGIE M&S Belgium’s strides toward customer-centricity was adopting Salesforce, including Vlocity and Salesforce Marketing Cloud, to get a 360 degree view of their customers. In addition to their 17,000 employees in Belgium, they expanded their B2C and B2B operations into Salesforce including their network of partners with more than 300 users who log into the Salesforce community to serve customers.<\/p>

Adopting Salesforce is a major improvement to better serve their customers, but it was a significant departure from their use of traditional on-premise SAP software, and they needed to ensure that they had the same level of control over their data in the cloud as they did with on-prem data. To protect these large volumes of mission-critical data while complying with GDPR requirements, ENGIE M&S Belgium sought an enterprise-grade backup and restore solution.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\"Robbie\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t
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Robbie Dugardijn<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tChapter Lead Salesforce for ENGIE M&S Belgium<\/small>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t
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\n\t\t\t\t\t\t\"We had to adapt to these attention points that we were not used to. People think when it's in the cloud that everything is taken care of, but you still need third-party solutions to tailor your needs.\u201d \n\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\n\t\t<\/div>\n\n \t<\/div>\n\n<\/section>\n\n\n\n \n