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Cloud Software Support Tier 2 Specialist

Paris, France

Description

Odaseva is a fast-growing cloud software located in both Paris, San Francisco and New York, born in 2012. We help enterprise Salesforce customers around the subject of data security, data management and GDPR. Our platform is currently trusted by over a million users, with companies such as Schneider Electric, General Electric, Salomon, or Heineken using our solutions. We strive for excellence in all that we do. That includes development, projects, table tennis, and onboarding YOU.

We’re seeking a Tier 2 Support Specialist to join our Super Awesome Paris-based team.

As a Tier 2 Support Specialist. you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience

Responsibilities

  • Respond to support tickets and inquiries through phone, e-mail, and live chat
  • Diligently work with customers by providing regular updates to tickets and open issues
  • Communicate closely with Support tier 3, Product team and Customer Success to troubleshoot and resolve issues
  • Assist with QA regarding bugs and new features, consistently test functionality of the platform
  • Assist in managing the knowledge base to help clients find answers to frequently asked questions
  • Assist in managing the technical marketing campaigns to our customers
  • Be passionate about making our customers happy
  • Be open to wearing multiple hats with a readiness to support all members of the Odaseva team

Qualifications

  • 2+ years of experience resolving technical issues for clients in a support environment ideally for a SaaS company
  • Background in establishing and building lasting customer relationships and/or customer support experience
  • Ability to multitask between calls, emails and open cases to resolve issues
  • Comfortable presenting ideas internally and to client stakeholders
  • Excellent time and priority management skills
  • Versatile
  • Resident of Paris Île-de-France
  • Full professional proficiency in English
  • Salesforce experience is a plus
  • JIRA experience is a plus

We’re looking for someone who

  • Has a strong passion to learn and develop their skill-set
  • Prides themselves on an exacting attention to detail
  • Thrives under tight deadlines
  • Autonomous and proactive
  • Is an excellent communicator
  • Is focused with a positive outlook
  • Has a strong sense of humor
  • Leads by example

Our benefits

  • A professional but casual environment
  • At the heart of Data & Cloud innovation
  • International context (Paris, San Francisco, New York)
  • A team of smart and kind people
  • Competitive salary
  • Skill-set development benefits
  • Free coffee

You will have opportunities to work in an exciting ecosystem. If you want to become another important member of a fast-growing team of experts, this is the job for you.

Apply for this job


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